Accessibilité

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Esri Canada is committed to providing excellent customer service and to treating everyone with dignity and respect. We adhere to the principles of independence, dignity, integration and equal opportunity.

We recognize that the needs of our customers are diverse. As such, we make reasonable efforts to ensure that we provide accessible customer service to all, including people with disabilities, and allow them to benefit from the same goods and services as other customers.

Assistive devices

We ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises and/or at our events, training classes and programs. Fees will not be charged for support persons.

Esri Canada's Accessible Standards for Customer Service Policy is available upon request.

To request a copy of the policy, provide feedback or ask a question about our Accessible Standards for Customer Service, please contact us via email at: accessibility@esri.ca or call 1-800-447-9778.

When contacting Esri Canada, please help us provide you with the best possible service by specifying the best way for us to communicate with you.

Esri Canada Limited Multi-Year Accessibility Plan

In Compliance with Ontario Regulation 191/11 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Background

The Integrated Accessibility Standards Regulation ("IASR") under AODA, requires Esri Canada Limited (Esri Canada) to establish, implement, maintain and document its accessibility policies and a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities in Ontario and to meet its requirements under the IASR.

The following accessibility standards are applicable to Esri Canada Limited under the IASR:

a)  General Requirements
b)  Information and Communications
c)  Employment

In accordance with the IASR, Esri Canada Limited will:

  • Establish, review and update this Accessibility Plan
  • Post this Accessibility Plan on Esri Canada's public Web site at www.esri.ca
  • Provide this Accessibility Plan in an accessible format, upon request
  • Review and update this Accessibility Plan at least once every 5 years

Our Commitment

Esri Canada is committed to treating all individuals in a manner that allows them to maintain their dignity and independence.  Esri Canada promotes integration and equal opportunity and is committed to meeting the needs of people with disabilities in a timely manner.  Esri Canada will seek to achieve this by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.  The purpose of this Accessibility Plan is to outline Esri Canada’s strategy to prevent and remove barriers and to address the current and future requirements set out under the IASR.

Integrated Accessibility Standards Regulation (IASR)

Accessible Workplace Emergency Response Information

Esri Canada is committed to providing customers and clients with publicly available emergency information in an accessible way upon request.  Where Esri Canada is aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency information will be provided to the employee as soon as practicable.

Such measures could include:

  • Individualized workplace emergency response information developed for employees with disabilities, as required;
  • Individualized emergency plan to be communicated to the employee’s respective manager on an “as needed” basis;
  • On an ongoing and regular basis, and as per the applicable terms of the IASR, Esri Canada will review and assess individualized emergency plans to ensure accessibility issues are addressed.

Training

Esri Canada will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.  Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Esri Canada will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2015:

  • Determine and ensure that appropriate training on the requirements of the Integrated Accessibility Standards Requirements and on the Ontario Human Rights Code as it pertains to persons with disabilities, is provided to all employees, volunteers, third party contractors who provide goods and services on behalf of Esri Canada, and persons participating in the development and approval of Esri Canada’s policies;
  • Keep and maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided;
  • Ensure that training is provided on any changes to the prescribed policies on an on-going basis.

Required Legislative Compliance: January 1, 2015.

Information and Communication Standards

Esri Canada Limited is committed to making company information and communications accessible to persons with disabilities. We will incorporate new accessibility requirements to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.

A)  Feedback, Accessible Formats and Communication Supports

In accordance with the IASR, Esri Canada will:

  • Ensure that processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request and in a timely manner;
  • More broadly, as a general principle where accessible formats and communication supports for persons with disabilities are requested:
    • Provide or arrange  for the provision of such accessible formats and communication supports;
    • Consult with the person making the request to determine the suitability of the accessible format or communication support;
    • Provide or arrange for the provision of accessible formats and communication supports in a timely manner that takes into account the person’s accessibility needs due to disability, and at a cost no more than the regular cost charged to other persons; and
    • Notify the public about the availability of accessible formats and communication supports.

Required Legislative Compliance: 

a)  Feedback: January 1, 2015;
b)  Accessible Formats and Communication Supports: January 1, 2016.

Accessible Web Site and Web Content

In order to ensure that our Web site, and all content posted on the Web site since January 1, 2012, conforms to the WCAG 2.0 Level AA by January 1, 2021 we will:

  • Audit all Web site and content for Level AA compliance;
  • Work towards implementing the necessary changes to bring the Web site and web content into conformance with applicable Level AA requirements.

Required Legislative Compliance:

a)  WCAG 2.0 Level A – for new Web site and significant web content changes:   January 1, 2014;
b)  WCAG 2.0 Level AA – all Web site and web content, except for exclusions set out in the IASR: January 1, 2021.

Employment

A)  Recruitment

Esri Canada is committed to fair and accessible employment recruiting practices.   In accordance with the IASR Esri Canada will do the following:

i.  Recruitment General

Esri Canada will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process.  This will include:

  • Review and, as necessary, modification of existing recruitment policies, procedures and processes;
  • Specifying that accommodation is available upon request for applicants with disabilities, on Esri Canada’s Web site and job postings; and

ii.  Recruitment, Assessment and Selection

Esri Canada will notify job applicants, when they are individually selected to participate in the selection process and inform them that accommodations are available upon request in relation to the materials or processes to be used in the selection process.  This will include:

  • A review and, as necessary, modification of existing recruitment policies, procedures and processes;
  • If a selected applicant requests an accommodation, a consultation with the applicant and arrangement for provision of suitable accommodations in a manner that takes into account the applicants accessibility needs due to the disability.

iii.  Notice to Successful Applicants

When making offers of employment, Esri Canada will, where applicable, notify the successful applicant of its policies for accommodating employees with disabilities.  This will include:

  • A review and, as necessary, modification of existing recruitment policies, procedures and processes; and
  • Inclusion of notification of Esri Canada’s policies on accommodating employees with disabilities in offer of employment letters. 

Required Legislative Compliance:  January 1, 2016.

B)  Informing Employees of Supports and General Provision of Accessible Formats and Communication Supports

In accordance with the IASR, Esri Canada will inform its employees of policies that support employees with disabilities.  This will include:

  • Informing current employees and new hires of Esri Canada’s policies that supporting employees with disabilities;
  • Providing information as soon as practicable after the new employee begins employment, specifically in the orientation process;
  • Keeping employees up to date on changes to existing policies on job accommodations with respect to disabilities;
  • Where an employee with a disability so requests it, Esri Canada will provide or arrange for provision of suitable accessible formats and communications supports for:
    • Information that is needed in order to perform the employee’s job;
    • Information that is generally available to employee’s in the workplace; and
  • In meeting the obligation to provide the information that is set out above, Esri Canada will consult with the requesting employee in determining the suitability of an accessible format or communication support.

Required Legislative Compliance: January 1, 2016.

C)  Documented Individual Accommodation Plans / Return to Work Process

Esri Canada will incorporate new accessibility requirements under the IASR in its accommodation and return to work processes and policies, where applicable.

Esri Canada will review and assess the existing policies to ensure that they include a process for the development of documented individual accommodation for employees with disabilities, if such plans are required.

In accordance with the provisions of the IASR, Esri Canada will ensure that the process for the development of documented individual accommodation plans includes the following elements:

  • Information regarding the manner in which the employee requesting accommodation can participate in the development of the plan;
  • Information regarding the manner in which Esri Canada can request an evaluation by an outside medical or other expert, at its expense, to assist Esri Canada in determining if and how accommodation can be achieved;
  • Steps to protect the privacy of the employee’s personal information;
  • Information regarding the frequency with which individual accommodation plans will be reviewed and updated and the manner in which this is done;
  • Information regarding the means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs;
  • The following will be included if individual accommodation plans are established:
    • Any individualized workplace emergency response information that is required;
    • Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
      • Information that is needed in order to perform the employee’s job;
      • Information that is generally available to employees in the workplace; and
      • Identify any other accommodation that is to be provided to the employee.

Esri Canada will ensure that the return to work process as set out in its policies outlines:

  • The steps it will take to facilitate the employee’s return to work after a disability related absence;
  • The development if a written individualized return to work plan for such employees; and
  • The use of individual accommodation plans, as discussed above, in the return to work process.

Required Legislative Compliance: January 1, 2016.

D)  Performance Management, Career Development and Redeployment

Esri Canada will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:

  • When using its performance management process in respect of employees with disabilities;
  • When providing career development and advancement to employees with disabilities; and
  • When redeploying employees with disabilities.

In accordance with the IASR, Esri Canada will:

  • Review, assess and, as necessary modify existing policies, procedures and practices to ensure compliance with the IASR;
  • Take the accessibly needs of employees with disabilities and, as applicable, their individualized accommodation plans, into account when:
    • Assessing performance;
    • Managing career development and advancement;
    • Redeployment is required.
  • Review, assess and, as necessary, include in performance management workshops, accessibility criteria; take into account the accessibility needs of employees with disabilities when providing career development and advancement to its employees with disabilities, including notification of the ability to provide accommodations on internal job postings.

Required Legislative Compliance: January 1, 2016.

Information and Feedback

For more information on this Accessibility Plan or for accessible formats of the Accessibility Plan, please contact Esri Canada Limited by any of the following means:

Email: accessibility@esri.ca

Phone: 1-800-447-9778

In Writing/In Person:
Esri Canada Customer Care
12 Concorde Place, Suite 900
Toronto, Ontario M3C 3R8

Company Web Site: www.esri.ca